Exchanges & Returns
You will be entitled to a refund provided you return the item within 7 days of receipt.
Indicate which items are being returned on the original invoice, and mail back with the items to our returns address below. This will help us process your refund within the guideline of 1-4 working days. Refunds will be issued to the original method of payment.
For exchanges, it is best to contact us at your earliest convenience so that we may hold the requested item. You will need to complete the returns form and list the item you would like in its place.
Please call us on +44 (0) 28 2763 8314 (Mon-Fri: 10:00-17:00) or email firstname.lastname@example.org.
Logans Fashions cannot accept the following returns:
o Any item returned outside the 7 day return policy
o Clothes, shoes and accessories that have been worn or used
o Items damaged in transit
o Items where the tag or branded packaging has been removed
o Socks, underwear or swimwear (for hygiene reasons)
Postage & Address
Logans Fashions is not responsible for items damaged or lost in transit. It is always best to purchase postage insurance, especially for returns of £50 and more. We recommend keeping a record of postage with tracking services, if possible.
The cost of all return is the customer’s responsibility.
Logans Fashions welcomes customers to return items in person at our store.
Alternatively, you can send the items to:
Exchanges & Returns Department
232 Froccess Road
If the unlikely event you receive an item that is faulty, please contact our customer service team. You will need to complete a returns form listing the item and fault. Remember to include this form and the original invoice in your return.
Please note: We will only accept faulty returns if the item was received damaged or a manufacturing fault occurs within six months of purchase. Damage resulting from wear and tear is not considered a fault.
o Exchange of faulty goods is subject to availability
o You will receive a full refund if the item cannot be replaced or alterations are not possible
If you have any other queries, please do not hesitate to contact us. We value our customers and aim to keep them satisfied.