You will find a list of frequently asked questions that we receive on a daily basis, browse through and if your answer isn't included please contact us.
Can I visit your retail store?
Yes, you’re more than welcome to come and visit us, we’re based in Cloughmills, Northern Ireland. Click here to view our address.
Are your products genuine designer brands?
Yes, all of our products are sourced direct from the designer brands and owned by us.
Can I get help on your phone line?
Yes, our customer services team would love to hear from you, even if it’s to say hello or any queries you may have. Click here to view our contact information.
What is your email address?
You may email any queries you may have regarding products or questions to email@example.com.
What is your store’s address?
232 Frosses Road
Antrim, BT44 9PU
PACKAGING & DELIVERY
How much does delivery cost and how long will it take to arrive?
All UK orders take 2 to 3 working days and standard fee of £4.95, but during busy periods delivery services may take longer. There is the option of standard delivery, next-day delivery or collection in-store.
How will my order be packaged?
All orders are carefully packaged by our team, the order will be in it’s original packaging and placed into our delivery bags.
Are my goods insured?
Yes, your goods are covered by the delivery cost.
Will I need to sign for my order?
Yes, a signature will be required upon delivery.
Can I change my shipping address after my order has been dispatched?
No, sorry you cannot change your address after it has been dispatched, we’re sorry as we can’t redirect any orders once they’ve left our store.
How can I track my item?
When your order has been dispatched, you will receive an email including the tracking ID.
What happens if I’m out when my order arrives?
If you‘re not home to receive your parcel, a card will be left giving you the option to re-arrange collection.
What form of payment do you accept?
We accept all major credit and debit cards which includes Visa, MasterCard, Maestro and Delta. All credit card details are secured with 128-bit encrypted sessions and all vital information is stored in a heavily fortified database that is protected by government approved firewalls.
Can you take payment over the telephone?
Yes, we will be more than happy to help you process a purchase over the phone.
How does Klarna payments work?
Once you have chosen the products you wish to purchase, checkout and select Klarna. You will then be prompted to register/login to your Klarna account and wait for Klarna to return their decision on whether your purchase was approved or declined. You can read more about how Klarna works by clicking here.
I’m having technical issues?
If you experience any problems whilst you’re on Logans Fashions, please contact us as soon as possible.
What happens to my personal information?
We stress that all personal information entered into your account is strictly private and confidential.
I can’t log into my account, what can I do?
If you seem to be unable to log into your account, then visit our contact page and we will help you.
I have forgotten my password, what can I do?
If you have forgotten your password, you can click on “Forgot Your Password” and enter your email address, it will send an email with a link to reset your password.
How do I buy from your store?
Shopping with Logans Fashions is as easy and simple as ever. When you have found what you’re looking for, then simply select your size and click the ‘Add to Cart’ button. This will bring you to the cart which will summarise your order. You can remove products from the cart by clicking ‘Remove’. Click ‘Check Out’ to finish the order.
How do I use my discount code/gift voucher?
If you have a discount code or gift voucher, then you can use these in the shopping cart. Enter your code into the box provided and it will generate the discount or your gift voucher value.
What size should I choose?
On each product we describe whether the product is slim fit, standard fit or custom fit and if applicable, details of the model’s height and shirt size he wears in the photo.
We also have a size guide on each product which shows the sizes for each designer and clothing. However, if you need further help then please contact us.
Do you have a size guide?
Yes, you can find this on each product page.
Do you have any sales?
Yes, we have seasonal sales twice a year. To be kept updated on them, register to Logans Fashions newsletter!